Privacy Policy
Last updated: August 2026
Compass is a coaching service for adults (parents, teachers, and psychologists) who support children with ADHD. We take your privacy, and your child’s, seriously. This page explains in plain language what we collect and how we use it.
What we collect
- Waitlist: your email address and the role you select (parent, teacher, or psychologist). Nothing else.
- The coach: the messages you exchange with the coach, the child’s first name or nickname if you choose to share it, and the “wins” you log to grow the Strength Tree.
- Payment: if you subscribe, your payment details are collected and processed by our payment provider (see Payments below). We do not store your full card details ourselves.
What we use it for
- To send you your invitation, launch updates, and occasional news about Compass books, products, and resources we think will help. You can unsubscribe at any time.
- To give you relevant coaching. The coach uses your conversation to suggest strategies and track strengths.
- To process payments and manage your subscription.
- To improve the service in aggregate. We do not sell your data, and we do not use your conversations for advertising.
About children’s information
Compass is used by adults, not by children. We do not knowingly collect information directly from children. Any information about a child is provided by the adult account holder, who is responsible for it and provides it on the child’s behalf. We ask that you refer to your child by first name or nickname only, and avoid sharing identifying details such as full name, school name, date of birth, or photos. The Strength Tree stores what you choose to share: a name or nickname, the strengths you log, and short descriptions of wins.
Payments
Subscriptions are processed by Lemon Squeezy, which acts as the Merchant of Record for purchases made through Compass. Lemon Squeezy collects and processes your payment information under its own terms and handles billing, receipts, and applicable taxes. Compass receives confirmation of your subscription status but does not store your full card details.
Where your data lives
Conversations and profiles are processed and stored by our service providers, and AI responses are generated by third-party AI providers under their data processing terms. Waitlist submissions are stored by our website host. Payment data is held by our payment provider, and email is handled by our email provider. Some of these providers are located outside your country, so your data may be processed internationally.
Data retention
We keep your data for as long as your account is active and for 12 months afterward, unless you ask us to delete it sooner or we are required to keep it longer for legal or accounting reasons.
Security
We use industry-standard measures, including encryption in transit and access controls, to protect your information. No method of storage or transmission is completely secure, but we work to keep your data safe.
Cookies
Our site uses only the cookies needed to make it work and to complete secure checkout.
Your choices
- You can unsubscribe from emails at any time using the link in any message.
- You can ask us to access, correct, or delete your conversation history, your child’s profile, or your waitlist entry. Write to us and we’ll confirm when it’s done.
What Compass is not
Compass offers coaching strategies and strengths-based encouragement. It is not medical care, therapy, or a diagnostic tool, and it does not replace your pediatrician, psychologist, or school team. If your child is in crisis, contact local emergency services or a licensed professional.
Contact
Questions or deletion requests: hello@compasscoachapp.com