Privacy Policy
Last updated: September 2026
Compass is a coaching service for adults (parents, teachers, and psychologists) who support children with ADHD. We take your privacy, and your child’s, seriously. This page explains in plain language what we collect and how we use it.
What we collect
- Waitlist: your email address and the role you select (parent, teacher, or psychologist). Nothing else.
- Your account and child profile: your name, email, role, and language, plus the child profile you set up: a first name or nickname, age, and the areas you’d like support with.
- The coach: the messages you exchange with the coach, and the “wins” that grow the Strength Tree. When you describe something your child did that shows a strength, the coach recognizes it and saves it as a win, with a short description.
- The coach’s running summary: a short private summary about your child, written from what you share in conversations. See “How the coach remembers your child” below.
- Usage records: for each coach reply, a technical record of how much processing it used and when. These records do not contain your messages.
- Payment: if you subscribe, your payment details are collected and processed by our payment provider (see Payments below). We do not store your full card details ourselves.
What we use it for
- To send you your invitation, launch updates, and occasional news about Compass books, products, and resources we think will help. You can unsubscribe at any time.
- To give you relevant coaching. The coach uses your conversation, your child’s profile, and the running summary to suggest strategies that fit your child and to recognize strengths.
- To process payments and manage your subscription.
- To keep the service running reliably and manage its costs, using the usage records.
- To improve the service in aggregate. We do not sell your data, and we do not use your conversations for advertising.
How the coach remembers your child
So that coaching can build on what came before, the coach keeps a short private summary about each child. It is written from what you share in conversations, for example recurring hard moments, strategies you tried and how they went, what helps, and relevant context such as school or routines. It is updated automatically after each message, so you don’t have to repeat yourself in every conversation.
- It records only what you said, not guesses, interpretations, or diagnoses.
- It never records medication names or doses.
- If a safety concern comes up in a conversation, the summary keeps only a dated note that one was raised and referred to professional help, never the details.
- It is never shown to other users. It is stored securely and accessed by Compass only when needed to operate or support the service.
- You can ask us to see it or delete it at any time (see Your choices below).
About children’s information
Compass is used by adults, not by children. We do not knowingly collect information directly from children. Any information about a child is provided by the adult account holder, who is responsible for it and provides it on the child’s behalf. We ask that you refer to your child by first name or nickname only, and avoid sharing identifying details such as full name, the name of the school, date of birth, or photos. You can describe what happens at school without naming the school. The Strength Tree stores a name or nickname, the strengths recognized, and short descriptions of wins.
Payments
Subscriptions are processed by Lemon Squeezy, which acts as the Merchant of Record for purchases made through Compass. Lemon Squeezy collects and processes your payment information under its own terms and handles billing, receipts, and applicable taxes. Compass receives confirmation of your subscription status but does not store your full card details.
Where your data lives
Accounts, profiles, the Strength Tree, the running summary, and usage records are stored by our database provider. To generate the coach’s replies and update the running summary, your messages are sent to Anthropic, our AI provider. To find relevant material in our coaching library, your latest message is also sent to OpenAI. Both process this data under their data processing terms. Waitlist submissions are stored by our website host. Payment data is held by our payment provider, and email is handled by our email provider. Some of these providers are located outside your country, so your data may be processed internationally.
Data retention
We keep your data, including the running summary and usage records, for as long as your account is active and for 12 months afterward, unless you ask us to delete it sooner or we are required to keep it longer for legal or accounting reasons.
Security
We use industry-standard measures, including encryption in transit and access controls, to protect your information. No method of storage or transmission is completely secure, but we work to keep your data safe.
Cookies
Our site uses only the cookies needed to make it work and to complete secure checkout.
Your choices
- You can unsubscribe from emails at any time using the link in any message.
- You can ask us to access, correct, or delete your conversation history, your child’s profile, the coach’s running summary about your child, the Strength Tree, or your waitlist entry. Write to us and we’ll confirm when it’s done.
What Compass is not
Compass offers coaching strategies and strengths-based encouragement. It is not medical care, therapy, or a diagnostic tool, and it does not replace your pediatrician, psychologist, or school team. If your child is in crisis, contact local emergency services or a licensed professional.
Changes to this policy
If we make important changes to how we handle your information, we will update this page with a new date and ask you to review and accept the updated policy in the app.
Contact
Questions or deletion requests: hello@compasscoachapp.com