Refund and Cancellation Policy
Last updated: August 2026
This policy explains how trials, cancellations, and refunds work for Compass subscriptions. Payments are processed by Lemon Squeezy, our Merchant of Record, which handles billing and refunds on our behalf.
Free trial
Paid plans may begin with a 7-day free trial that requires a payment method. Free for 7 days. Cancel anytime in one click, and you won’t be charged. If you do not cancel before the trial ends, your subscription begins and your payment method is charged for the plan you selected.
Canceling
You can cancel at any time from your customer portal, using the “Manage subscription” link in your account or in your Lemon Squeezy receipt email. Cancellation stops future charges.
- If you cancel during the trial, you are not charged, and access ends when the trial ends.
- If you cancel during a paid period, your subscription does not renew, and you keep access until the end of the period you have already paid for.
Refunds
Because subscriptions provide immediate access, we generally do not refund partial billing periods after a payment has been made. If you were charged in error, believe there is a billing problem, or have a special circumstance, contact us at hello@compasscoachapp.com and we will work with you and Lemon Squeezy to make it right.
When a refund is issued, it is handled by Lemon Squeezy and returned to your original payment method. Where consumer-protection laws give you additional rights, such as statutory cooling-off periods in some countries, those rights still apply, and Lemon Squeezy honors them as Merchant of Record.
Annual plans
Annual plans are billed once for the year and renew annually unless canceled. Canceling an annual plan stops the next year’s renewal; you keep access for the remainder of the year you have already paid for.
Questions
Questions or requests: hello@compasscoachapp.com